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3 <br />O’Connell said there is a question of whether the City stays in the Rivanna Solid Waste <br />Authority and continues to fund the McIntire Recycling Center. <br /> <br /> Ms. Judy Mueller, Director of Public Works, said that the RSWA agreement <br />expires next year. <br /> <br /> Mr. Jones said staff disagrees with some of the recommendations of the study, <br />including return on investment method for utilities; warehouse consolidation with <br />Schools; administration of Workers Compensation; consolidating mail services with <br />Schools; cost study of Fire Services with U. Va. and cost study of Police Services with U. <br />Va. <br /> <br /> Mr. Hammer said that the study recommended that Worker’s Comp, which is <br />currently contracted out, be done internally because of its small size. <br /> Mr. Galloway Beck, Director of Human Resources, said that he does not agree <br />with this recommendation because the third party takes on the liability and risk and he <br />thinks we have a good balance now. <br /> <br /> Mr. Hammer said another recommendation staff disagreed with was looking at <br />what services we provide to U. Va. (i.e. police and fire) and seeing what we can get back <br />from U. Va. <br /> <br /> Ms. Leslie Beauregard, Budget and Performance Manager, said the Police <br />Department is currently reimbursed for their services to U. Va. and U. Va. pays a flat fee <br />for fire services. <br /> <br /> Dr. Brown asked if the City has a policy, or are there ways to remotely turn off <br />City computers when they are not in use. <br /> <br /> Mr. Kerry Goode, Director of Information Technology, said that is being <br />explored. <br /> <br /> Mr. Jones discussed next steps: prioritize recommendations based on Council’s <br />direction; align the departmental P3 plans with recommendations; establish scorecard for <br />future measurements; and provide detailed update to Council at its fall retreat. <br /> <br /> Responding to a question from Mr. Norris, Ms. Beauregard said that the funds to <br />pay half of the salary of the performance manager, which was not approved, has been put <br />in Council reserve funds. <br /> <br /> Ms. Edwards asked about customer service initiatives. <br /> <br /> Mr. Jim Tolbert, Director of Neighborhood Development Services, said the <br />biggest thing for the City is telephone contact. The said staff is developing a list of <br />frequently asked questions so that employees city-wide will be able to answer questions. <br />He said employees will also be given customer service training and will be given a better <br />understanding of what the City does in all departments. He said staff is also working on a <br />tracking system. <br /> <br /> Ms. Edwards asked how the P-3 model would be applied to this effort. <br /> <br /> Ms. Beauregard said that every department has identified customer service as a <br />goal. She said it will be put on a score card and their success will be measured. <br /> <br /> Mr. O’Connell asked if it is appealing to Council to find ways to present this to <br />the community. <br /> <br /> Mr. Huja said that sounds good if the price is reasonable. <br /> <br /> Mr. Norris said he likes the comstat model the police use which shows themes <br />and trends, where we are getting the most bang for the buck, and where the gaps are. <br /> <br /> <br />