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Dear Adelphia Customer. <br />This letter will serve as an important supplement to the previous notifications you have received from Adelphia. <br />It contains information relevant to every cable subscriber and concerns important changes in the availability and <br />pricing of cable programming, which will be reflected on your next monthly bill. We encourage everyone to <br />read this letter carefully. <br />Adelphia's Response to the Cable Act <br />Adelphia would like to bring to your attention changes we have made in order to come into compliance with <br />The Cable Television Consumer Protection and Competition Act of 1992 ("the Cable Act"). The intent of the law <br />is to ensure that quality service and increased programming choices are available to cable subscribers at reasonable <br />prices, an ideal to which Adelphia has always aspired. We believe that the changes detailed below will help Adelphia <br />to meet these goals, and, generally speaking, will make your cable system more customer -friendly. <br />The Cable Act and other regulations under which we are required to operate are very complex, and we apologize <br />for any inconvenience you may experience as a result of this new complexity. <br />For Basic Service Customers... <br />If ,you now receive only Basic Service (consisting of broadcast channels and Public/Educ: tional/Govemment <br />Access channels), and want to continue to receive the same selection of channels at the same trice, you do not need <br />• to do anything -- we will continue to provide it to you. But if you want to receive additional services, you may do <br />so as detailed further in this letter. Please note that you are required to subscribe to Basic Service before you can <br />subscribe to any other services. <br />...and for Standard Service and Economv Service Customers.. <br />All the channels you have purchased on the Satellite Service and Expanded Satellite S • vice levels are still <br />available as a group and are now also available individually (as detailed below). <br />Introducina... CableSelect! <br />Certain provisions of the Cable Act encourage cable companies to offer an increased r: ge of programming <br />options, and in recent years, Adelphia has heard requests from many subscribers for more pro ramming choice. <br />As you have already been notified through other means, Adelphia now offers "CabieSt 'eet", a new way to buy <br />television under which all cable channels are still priced and sold as groups (known as "Cable Value" and "CablePlus"), <br />and are also available individually, if you would prefer to customize your channel lineup (as ( tailed below). <br />"CableValue" <br />If you now receive Economy Service, and you want to continue to receive the same sc : ction of channels at <br />the same price, you do not need to do anything. You will notice a change in the itemization of your monthly bill: <br />from now on ,you will see one line item for Basic Service, and a second for "CableValue" (all channels in the <br />"CableSeleet I" category as listed on the attached chart). <br />"CablePlus" -- your best value <br />• If you now receive Standard Service, and you want to continue to receive the same selection of channels at the <br />same price, you do not need to do anything. You will notice a change in the itemization of our monthly bill: <br />from now on you will see one line item for Basic Service, a second for "CableValue" (all cho mets in the <br />CableSclect I" category on the attached chart), and a third for "CablePlus" tall channels in U • "CableSelect 2" <br />category). <br />3 TIER CS GEN CBK <br />