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UTILITIES OVERVIEW <br />Customer Ratings <br />Experience interacting with the Department of Utilities staff (% Satisfied/Neutral)* <br />*Department of Utilities Customer Satisfaction <br />Survey -SurveyMonkey –February 2023 <br />Each utility is funded by rates/fees –enterprise funds <br />Shared resources among the four utilities during emergencies <br />Customer service driven –high level of satisfaction measured by the Annual Customer Satisfaction Survey <br />Page 23 of 171