2005-02-07 - Laserfiche WebLink

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Mr. Schilling expressed concern that oftentimes people do not hear about street closing requests until they are being discussed at a public meeting. He said he does not think the fast track is the best way to go. Ms. Hamilton stringent enough, and as public as possible. asked if Mr. Schilling thinks the notification requirement is not he said no, that the system can fail and he feels it should be made Mr. Caravati noted that increased density can occur when streets are closed that could have an adverse impact on neighborhoods. Ms. Kelley said that if redrawing of streets has an adverse impact that can be considered as a factor in closing. The street closing policy was approved by the following vote. Ayes: Dr. Brown, Ms. Hamilton, Mr. Lynch. Noes: Mr. Caravati and Mr. Schilling. REPORT: CITYLINK Mr. O'Connell said that the goal of CityLink is to improve customer service and replace the City's obsolete computer system. He said the lessons learned so far include the need to test and retest the system before we go live; the need to train, train, and train employees, questioning of the contract license; the original schedule was overly optimistic; and the citizens misunderstand what it is. Mr. Rick Fore, Director of Information Technology and Project Manager, reviewed the phases of the project. Police Chief Tim Longo explained how the system will integrate with the Police Department's mobile data system and will help handle non-police complaints, will generate work orders, and can be used as a performance measurement. Ms. Judy Mueller, Director of Public Works, described the integrated work management system that will plan, manage and track workloads. Ms. Jennifer Brown, Treasurer, said that the system will help provide additional information on utility bills. Mr. Schilling asked to what degree of confidence is there that July 1 will be the live date, and Mr. O'Connell said that is our date, and Mr. Fore said he has 100% confidence. Mr. Schilling said he has had questions from the community regarding the cost of the delay and the cumulative cost of training. Mr. O'Connell said that mostly existing employees are doing it and other employees are picking up the slack so there is not a cost to that piece. He said he will provide a more detailed response. Mr. Schilling asked about what other major areas of City management are not covered by this system. Mr. Fore said there is no system that covers all areas and those not covered at this time are: real estate assessment, Neighborhood Development Services permitting; and personal property tax relief. Responding to a question from Mr. Schilling, Mr. Fore said that we are not looking to replace those systems, though real estate assessment will go to a newer version. Mr. Lynch asked if he is correct that those systems are not running on the City' s old system, and Mr. Fore said yes.