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0 Barnett t 8- 2-92 ; 4:39PM Minneapoiis, Myr 804 971 95234 2 • 3. Hear all Complaints of Subscribers which have not been satisfied by appeal to the Grantee, and record all such Complaints, along with actions and results; 4. Upon request of City Council, advise and coordinate with the Grantee the promotion, development, and utilization of access Channels required in Section 6.05A; 5. Upon request of City Council, study and evaluate the Lechalic6l anal Gcuuumic fedsibillty of two-way Service within the City and subscriber demand therefore taking into account the cost of implementing two-way service and make recommendations to the City Council; 6. Upon request of City Council, and in accordance with all applicable FCC rules on cable television technical standards, evaluate and comment on the picture quality of Signals on the system and propose ways in which the picture quality can be improved and/or maintained (use of an outside technical consultant may be necessary for such evaluation subject to the terms and provisions • contained within this Franchise); 7. On or before November 1st of each year, submit a report to the City Council summarizing the types of customer Complaints received during the reporting period and make any suggestions which may cure real or perceived problems with Grantee's delivery of cable television Service. B. Comment annually or as needed on the access rules, policies, and procedures contained herein at Exhibit H and recommend to Grantee any modifications or revisions for Grantee's consideration (with copy provided to City Council). 9. Act as liaison between the community, City, and Grantee. 10. Upon request of City Council, provide input on issues relevant to any periodic evaluation or renegotiation session as more fully described in Section 8.07 of this Franchise. 11. At its discretion, or upon request from City Council, report to the City Council on any cable -related issues which may arise. 40