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3.08 "Complaint" means any verbal or written inquiry, allegation or assertion • made by a Subscriber to Grantee which raises an objection to Grantee's performance under the Franchise. Notwithstanding the forgoing, an inquiry shall not be deemed a Complaint if it is resolved between the Grantee and a subscriber in one conversation, phone call or other interface or if the inquiry is related solely and specifically to Grantee's rates or programming decisions (unless the inquiry alleges some malfeasance or negligent act). 3.09 "Converter" means an electronic device which converts signals to a frequency acceptable to a television receiver of a Subscriber and by an appropriate selector permits a Subscriber to view all Subscriber signals included in the Service. 3.10 "Drop" means the cable that connects the ground block on the Subscriber's residence or institution to the nearest feeder cable of the System. 3.10 "FCC" means the Federal Communications Commission and any legally appointed, designated or elected agent or successor. 3.11 "Franchise" or "Cable Franchise" means the Chadottesville;Cable Television Franchise Ordinance and the regulatory and contractual • relationship established hereby. 3.12 "Franchise Fee" includes any tax, fee, or assessment of any kind imposed by the City or other governmental entity on Grantee or Subscriber, or both, solely because of their status as such. It does not include any tax, fee, or assessment of general applicability (including any such tax, fee, or assessment imposed on both utilities and cable operators or their Services but not including a tax, fee, or assessment which is unduly discriminatory against cable operators or cable Subscribers); capital costs which are required by the Franchise to be incurred by Grantee for public, educational, or governmental access facilities; requirements or charges incidental to the awarding or enforcing of the Franchise, including payments for bonds, security funds, letters of credit, insurance, indemnification, penalties, or liquidated damages; or any fee imposed under Title 17. 3.13 "Grantee" is Chelsea Communications, LLC d/b/a Adelphia Cable Communications, its lawful successors, transferees or assignees. 3.14 "Gross Revenue" means any and all revenue derived directly or indirectly by Grantee, its affiliates, subsidiaries or parent, from the operation of its Cable System within City including, but not limited to, all Cable Service fees, Franchise Fees, late fees, Installation, reconnection fees or other • consideration received from programmer (to the extent considered