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B. Topics which may be discussed at any evaluation and session include, but are not limited to, Channel capacity, the System performance, • programming, access, municipal uses of cable, Complaints, customer service, telephone answering performance, judicial rulings, FCC rulings and any other topics the City or Grantee deem relevant. C. During an evaluation session, Grantee shall fully cooperate with the City and shall provide without unreasonable cost such information and documents, including, but not limited to, telephone response information, as the City may request. D. As a result of an Evaluation or Renegotiation Session, the City or Grantee may determine that a change in the terms of the Franchise may be required, that the System or Franchise requirements should be updated, changed or that additional Services should be provided. If the change is consistent with the terms of this Franchise, the needs of the City and existing state-of-the-art (or due to regulatory, technical, financial, marketing, inflation or legal requirements) and, in Grantee's sole discretion, implementation of a change would not unreasonably add to the cost of providing Cable Services, Grantee and the City will, in good faith, negotiate the terms of the change and any required amend[nent to this Franchise. Upon adoption of such a Franchise amendmenf, if one is required, the change will become effective and Grantee shall accept the same. • SECTION 9. CONSUMER PROTECTION PROVISIONS 9.01 Approval of Changes. A. The initial rates and charges for programming Services are set forth in Exhibit C. The City reserves the right to regulate rates for Basic Service (as that term is defined by Applicable Laws) and other Services offered over the System, to the extent consistent with Applicable Laws, after affording Grantee due process. Grantee shall maintain on file with the City at all times a current schedule of all rates and charges. B. Not less than thirty (30) days prior to the effective date of any change in any fee, charge, deposit, term or condition set forth in Exhibit C to this Franchise (or such shorter period as may, upon a showing of good cause, be approved by the City), the Grantee shall (i) submit a revised Exhibit C to the.City, and (ii) provide written notice of the proposed change to each affected Subscriber and other Person utilizing the affected Service. The Grantee shall not make any change in any rate set forth in Exhibit C unless it has provided the notice required in Section 9.02 of this Franchise. • 24