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. Mr. Clyde Gouldman Page 8 September 23, 1994 As identified in the response to number 3 above, subscribers must pay a monthly fee of $6.00 to obtain a "CableSelect Box" should they choose to purchase an individual a la carte channel rather than a package of a la carte channels. 7. The subscriber must pay a "downgrade" charge (an additional charge) to purchase an individual channel in the package. Neither Adelphia's FCC Form 1215 submission to the City nor Adelphia's response to the September 15, 1994 follow up questions provide information in response to question six (6) of Form 1215. Therefore we have no way of identifying applicable downgrade charges. 8. The "a la carte" package includes channels that were removed from lower tiers of channels, so that subscribers to those lower tiers are required to buy one or more intermediate tiers in order to receive the same channels. Adelphia did not remove any channels from the basic service tier. Rather, Adelphia eliminated the two regulated tiers of service which . previously existed above the basic service tier placing the channels from those two tiers in an a la carte format. Therefore, customers which formerly subscribed to one of the two tiers above the basic tier were forced to purchase "a la carte" channels or packages of "a la carte" channels in order to receive the same channels. Since 24,117 system wide customers now subscribe to the CableValue package and 17,742 system wide customers now subscribe to the CablePlus package, it appears subscribers have been required to buy a la carte packages in order to receive the same channels. 9. Subscribes are automatically subscribed to the "a la carte" package through, for example, such means as negative option billing. Adelphia's customer service information, attached as Exhibit 5, explains to subscribers what they must do to obtain Adelphia's packages of a la carte programming. This information provides in part: Introducing . . . CableSelect! Certain provisions of the Cable Act encourage cable companies to offer an increased range of programming options, and in recent years, Adelphia has heard requests from many subscribers for more programming choice. As you have already been notified through other means, Adelphia now offers "CableSelect", a new way to buy television under which all cable channels are still priced • and sold as groups (known as "CableValue" and "CablePlus"), and are also available individually if you