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ACCOMPLISMENTS <br />•Cost-effective engagement initiatives done in-house <br />Monthly e-newsletter: 9,200 subscribed customers -Average open rate of 62% <br />In the 2022 gas safety public awareness survey, 95% of the surveyed residents were <br />able to identify correctly the natural gas scent (In 2006, it was 39%). <br />Energy-Saving Tree Program –winner of the 2023 3CMA Award of Excellence <br />Target postcards to 3,300 households to promote energy-saving programs <br />Page 26 of 171