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periods of minimum system use. • B. It shall be the right of all subscribers to continue receiving service as long as their financial and other obligations to the Company have been met. In the event that the Company elects to overbuild, rebuild, modify, or sell the system, or the City gives notice of intent to terminate or fails to renew this franchise, the Company shall make every reasonable effort to ensure that all subscribers receive continuous, uninterrupted service regardless of the circumstances. In the event of a change of franchise, or in the event a new operator acquires the system, the Company shall make a reasonable effort to cooperate with the City and the new franchisee or operator in maintaining continuity of service to all subscribers. In such event, the Company will be entitled to the revenues of any period during which it operates the system. C. In the event the Company fails to operate the system for seven consecutive days without prior approval of the City or without just cause, the City may, at its option, operate the system or designate an operator until such time as the Company restores service under conditions acceptable to the City, or a permanent operator is selected. If the City is required to fulfill this obligation for the Company, the Company shall reimburse the City for all reasonable costs or damages, in excess of revenues from the system received by the City, that are the • result of the Company's failure to perform. Section 4-7. Complaints and Service Calls. A. The Company shall provide adequate means to accept complaints and calls for service by telephone between the hours of 8:00 a.m. and 11:00 p.m., seven days per week. Emergency service requests shall be answered as soon as possible; other complaints shall be answered within three working days. B. The Company shall maintain throughout the franchise term a log of all service calls and complaints, indicating the nature of each complaint, the date and time it was received, the disposition or action taken and the time and date thereof. All entries to the log shall be preserved for at least two years after they are made. The log shall be available for inspection by the City Manager or his designee during normal business hours at the Company's local office. C. The Company shall furnish information to all subscribers about the procedure for making complaints and service requests. Section 4-8. Protection of Company's Signals; Recording by Subscribers. A. The City recognizes the right of the Company to encode or • "scramble" cable transmissions and take other lawful measures to prevent the unauthorized receipt of its signals or other services by persons who have not paid the lawful charges therefor. -20-