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3.23 "Service Area" or "Franchise Area" means the entire geographic area • within the City as it is now constituted or may in the future be constituted. 3.24 "Service Interruption" means the loss of picture or sound on one (1) or more Cable Channels for twenty (20) or more minutes. 3.25 "Standard Installation" means any residential Installation which can be completed using a Drop of one hundred fifty (150) feet or less. 3.26 "Street" means the surface of and the space above and below any public Street, public road, public highway, public freeway, public lane, public path, public way, public alley, public court, public sidewalk, public boulevard, public parkway, public drive or any public easement or right-of-- way now or hereafter held by the City which shall entitle Grantee to the use thereof for the purpose of installing or transmitting over poles, wires, cables, conductors, ducts, conduits, vaults, manholes, amplifiers, appliances, attachments and other property as may be ordinarily necessary and pertinent to a System. 3.27 "Subscriber" means any Person who lawfully receives Cable Service via the System. In the case of multiple office buildings or multiple dwelling units, the "Subscriber" means the lessee, tenant or occupant. • 3.28 "Video Programming" means programming provided by, or generally considered comparable to programming provided by, a television broadcast station. SECTION 4 GRANT OF AUTHORITY AND GENERAL PROVISIONS 4.01 Grant of Franchise. This Franchise is granted pursuant to the terms and conditions contained herein. Such terms and conditions shall be subordinate to all applicable provisions of Applicable Laws, rules, and regulations. 4.02 Criteria of Selection. The City followed the procedure outlined in Section 626 of the Cable Act in granting this Franchise. The City conducted full public proceedings and afforded Grantee reasonable notice and a reasonable opportunity to be heard, during which the City considered whether: A. Grantee had substantially complied with the material terms of the previous Franchise and with applicable law; B. The quality of Grantee's Service, including signal quality, response to consumer Complaints, and billing practices, but without regard to the mix, quality, or level of Cable Services, or other Services provided over the System, had been reasonable in light of community needs over the previous Franchise term;