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GOAL 5: A well -managed and responsive organization OUTCOME (GOAL) MEASURES •bond rating •citizen satisfaction data •employee satisfaction data •community engagement data •Ranking for customer service satisfactio n •R ating of issues responsivene ss (do not have yet but will have more data with new online system/app being developed)INTERMEDIATE MEASURES •debt as a % of general f und e xpenditures •diversity data for applicants a nd w orkforce •turnover rate •employee hours of professional development completed.•professional certifications ,a ccreditation, and awards •data from tracking system once online •overall satisfaction & familiarity with values and the Strategic Pla n (e mployee survey data)•NCS survey data •citizens engaging in o pen publi c c omment at all City governmen t me etings with public comment OBJECTIVES 1.Integrate effective b usiness practices and strong fiscal policies 2.Recruit and cultivate a high quality and diverse workforce 3.Provide responsive customer service 4.Foster effective community engagement